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Customer Support Executive - Voice

Trivandrum, India

Desired Profile


Designation: -Customer Support Executive
Experience: -1 -3 years
Location: -Technopark-Trivandrum
Shift: -4.30 am to 1.30 pm and 5.30 am to 2.30 pm (Rotational Shift)
Qualification: Graduation in any stream.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.
Responsibilities:
•    Managing a team of representatives offering customer support.
•    Overseeing the customer service process.
•    Resolving customer complaints brought to your attention.
•    Creating policies and procedures.
•    Planning the training and standardization of service delivery.
•    Monitoring the work of individual representatives and of the team.
•    Conducting quality assurance surveys with customers and providing feedback to the staff.
•    Possessing excellent product knowledge to enhance customer support.
•    Maintaining a pleasant working environment for your team.

Requirements:
•    Any bachelor’s degree.
•    1-3 years' experience.
•    Excellent interpersonal and written and oral communication skills.
•    Ability to lead a team.
•    Knowledge of CRM systems.
•    Computer skills.
•    Knowledge of mediation and conflict resolution techniques is preferable.